Return Policy

We want you to love your puzzle experience! If you are not completely satisfied with your purchase, we’re here to help.

Return Eligibility

• You may return items within 14 days of delivery.
• To be eligible, your item must be:
  • Unopened
  • In its original packaging
  • In the same condition you received it

Non-Returnable Items

• Opened or used puzzles
• Gift cards
• Custom or personalized items (if applicable)

How to Request a Return

• Email us at sarah@artfeltpuzzles.com with your order number and reason for return.
• We will provide return instructions and shipping details.
• Once we receive and inspect the item, we’ll issue your refund.

Refunds

• Refunds are processed to your original payment method within 5–7 business days after we receive your return.
• Shipping costs are non-refundable unless the return is due to a damaged or incorrect item.

Damaged or Incorrect Orders

Received a damaged or wrong puzzle? We're so sorry! Please contact us within 48 hours of delivery and include a photo of the item.