FAQs

General

Where are your puzzles made?

Our puzzles are manufactured in the United Kingdom.

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How do I learn about the artists?

We only work with LBGTQIA and BIPOC artists in order to celebrate and support underrepresented artists. You can learn about each artist on their product pages or on their Meet the Artist page.

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Are your puzzles sustainably made?

We’re committed to being as environmentally responsible as we can. Our millboard (the cardboard bit) is made from 100% recycled materials and we use Totally Chlorine Free (TCF) paper from FSC & PEFC sources. Our vegan-friendly ink is sourced in the UK, and our boxes are compact and space-saving, thus using fewer materials

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I’m an artist and I’m interested in collaborating

We’d love to hear from you! Please send a few samples of your work and a little bit about yourself to hello@artfeltpuzzles.com.

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How do I become a reseller? Are your puzzles available for wholesale?

We offer limited wholesale partnerships. For more information, please email us at hello@artfeltpuzzles.com

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I’m a journalist and I’d like to know more.

And we’d love to tell you all about it! Please email us at hello@artfeltpuzzles.com.

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Orders

What is the status of my order?

You will receive an email when your order has been placed and another email when it ships with the tracking information. You can also reach out to us directly with any questions at hello@artfeltpuzzles.com.

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What is your return policy?

You can find our return policy here.

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How fast will I get my order?

In general, your order should arrive within 5-7 business days.

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What if I need to change or cancel my order?

Please email us at hello@artfeltpuzzles.com as soon as possible if you would like to change or cancel your order. We'll do our best to process your request. Please note that Artfelt is unable to accommodate any changes to the items or the delivery address once a shipping label has been created.

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Do you ship internationally?

No, presently we only ship to the contiguous United States.

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